I came across this article published in 'Mumbai Mirror', (a popular tabloid here in Mumbai) and it saddens me when (educated but arrogant) people can't take some time off to learn some basics, but important, when it comes to buying something expensive :/
"If you have a grievance about your automatic watch failing to keep up,see if you're using it right.Claiming that his self-winding Rolex had gone kaput,octogenarian Dr K R Shetty sought a refund and compensation.
However,the South Mumbai District Consumer Disputes Redressal Forum has dismissed his plaint,holding that such watches require regular usage to function well.
For Rs 9.41 lakh,Shetty had bought a Rolex Oyster perpetual daydate watch in September 2007,from a store in Kalaghoda.
The watch used to get automatically charged when worn on a human wrist due to movement of the arm.However,Shetty said the watch was malfunctioning,and returned it to the shop in February 2008.
The shop told Shetty the watch found to be perfectly fine.As the shop refused to refund him,Shetty lodged a complaint before the forum,stating the piece had a manufacturing defect.
The shop argued that the watch lacked power reserve due to poor wrist movement,and said they had even told Shetty to give some manual winds to the watch,which Shetty did not.
Ruling out any defect,Rolex informed Shetty that such watches were to be worn daily,for at least eight hours.
It has to be worn so that it shakes and swings so as to wind the coilspring to provide the energy for it to function well, the company said.
Dismissing Shetty's case,the forum noted last week,In this case,it appears the watch is not worn daily as Shetty claimed to be affluent enough to have more than one timepiece.
Holding that it is for Shetty to prove his claim with independent evidence when tests by the dealer and company prove that the watch was faultless,the forum noted,He has not produced evidence that despite regular use,the watch is malfunctioning. "
Hopefully, he'll pay more attention to the sales staff next time!